So, I have been working with the State Of Florida since October 2. Have been in training since about three weeks after that.
We did one week of training on a subject, then they put us on the floor to make calls on that one subject for three weeks. Started training again after those three weeks. They basically slammed information down our throats from then up until today. There was no going to the floor to make calls on a subject that we just learned. We did maybe a couple practices on some stuff we had to do in the system, like make settlements, take credit card payments, etc. We had assessments on the material. Got an 88% on one and 76% on the other. The second one I missed several days of work because I was out with the flu the first week of January. They were open book, note, internet, intranet assessments. Also had an evaluation on the three phases that we learned. I scored 5 out of 5 across the board. Only missed a couple of things, but to get a five you had to have only up to three mistakes. The one phase assessment I didn't get anything wrong.
We're done with training now. Have an assessment tomorrow and final evaluation on Monday. Then to the floor we go.
The majority of us in the class have voiced the opinion that we're not ready and the training is too short. I verbally voiced this opinion the last couple of weeks. They just keep saying we'll do fine. They have faith in us.
Yes, I did well on the evaluation, that doesn't mean it will transfer to actually doing the job.
Don't even get me started on flex calling.
I get from my fiance that she has faith in me and that she wouldn't have recommended I go for the job if she didn't think I could do it. Others say they have faith in me that I can do the job. Believe it or not, them saying this doesn't help me. It makes things worse. I don't want to disappoint them if I can not do the job. I actually asked my fiance not to say it to me anymore. She got visibly upset, not mad, but more like I hurt her feelings. I explained why, but it didn't help.
I am simply not ready and I am panicking and terrified that I am going to completely fail and fall flat on my face.
I am going to make myself physically ill and I don't want to do that. I have hydroxyzine that my PCP gave me for anxiety to take as needed, but it makes me sleepy and that doesn't help me at work.
I have tried praying and asking God to take this feeling from me, but it doesn't go away.
I just don't know what to do.
We did one week of training on a subject, then they put us on the floor to make calls on that one subject for three weeks. Started training again after those three weeks. They basically slammed information down our throats from then up until today. There was no going to the floor to make calls on a subject that we just learned. We did maybe a couple practices on some stuff we had to do in the system, like make settlements, take credit card payments, etc. We had assessments on the material. Got an 88% on one and 76% on the other. The second one I missed several days of work because I was out with the flu the first week of January. They were open book, note, internet, intranet assessments. Also had an evaluation on the three phases that we learned. I scored 5 out of 5 across the board. Only missed a couple of things, but to get a five you had to have only up to three mistakes. The one phase assessment I didn't get anything wrong.
We're done with training now. Have an assessment tomorrow and final evaluation on Monday. Then to the floor we go.
The majority of us in the class have voiced the opinion that we're not ready and the training is too short. I verbally voiced this opinion the last couple of weeks. They just keep saying we'll do fine. They have faith in us.
Yes, I did well on the evaluation, that doesn't mean it will transfer to actually doing the job.
Don't even get me started on flex calling.
I get from my fiance that she has faith in me and that she wouldn't have recommended I go for the job if she didn't think I could do it. Others say they have faith in me that I can do the job. Believe it or not, them saying this doesn't help me. It makes things worse. I don't want to disappoint them if I can not do the job. I actually asked my fiance not to say it to me anymore. She got visibly upset, not mad, but more like I hurt her feelings. I explained why, but it didn't help.
I am simply not ready and I am panicking and terrified that I am going to completely fail and fall flat on my face.
I am going to make myself physically ill and I don't want to do that. I have hydroxyzine that my PCP gave me for anxiety to take as needed, but it makes me sleepy and that doesn't help me at work.
I have tried praying and asking God to take this feeling from me, but it doesn't go away.
I just don't know what to do.
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