Tech Support: "O.K. Bob, let's press the control and escape
keys at the same time. That brings up a task list in the middle
of the screen. Now type the letter "P" to bring up the Program
Manager."
Customer: "I don't have a 'P'."
Tech: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"
True story from a Novell NetWire Sysop:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my
warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me. If I seem a bit stumped, it's because
I am. Did you receive this as part of a promotional at a trade
show? How did you get this cup holder? Does it have any
trademark on it?"
Caller: It came with my computer. I don't know anything about
promotional. It just has '4X' on it." At this point, the Tech Rep
had to mute the caller because he couldn't stand it. He was
laughing too hard. The caller had been using the load drawer of
the CD-ROM drive as a cup holder and snapped it off the drive.
keys at the same time. That brings up a task list in the middle
of the screen. Now type the letter "P" to bring up the Program
Manager."
Customer: "I don't have a 'P'."
Tech: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"
True story from a Novell NetWire Sysop:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my
warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me. If I seem a bit stumped, it's because
I am. Did you receive this as part of a promotional at a trade
show? How did you get this cup holder? Does it have any
trademark on it?"
Caller: It came with my computer. I don't know anything about
promotional. It just has '4X' on it." At this point, the Tech Rep
had to mute the caller because he couldn't stand it. He was
laughing too hard. The caller had been using the load drawer of
the CD-ROM drive as a cup holder and snapped it off the drive.