Back in college, I took a psychology course and the teacher made one rule at the start of class that really helped us out.
She said use "I" and not "You".
"I was in a similar situation one time, and here's what I did..."
NOT
"You should just do this..."
____
"I know how you feel..."
NOT
"This is what you should be feeling."
_____
"I agree with you, but let me add..."
NOT
"You should be thinking this way:"
____
Just a thought...
